Shipping, returns & warranty

نشحن مباشرة من الصين إلى معظم أنحاء العالم. تُرسل الطلبات خلال 1–2 يوم عمل من استلام الدفع.

إذا كان بلدك يحتجز الأجهزة الإلكترونية في الجمارك، أضف 2–5 أيام إلى تقدير الناقل.

يُحسب الشحن مع التتبع عند الدفع حسب الوجهة (عادةً $4–9). وقت التسليم المقدر حوالي أسبوعين.

هذه تقديرات وليست ضمانات. سنرسل معلومات التتبع عند إرسال الطلب.

Outside the UK and EU, your country may charge import duty or VAT when the parcel arrives. Those charges are the buyer's responsibility — they vary by country and we have no way to pre-pay them.

We declare the actual paid value on the customs label; we will not under-declare on request.

You have 30 days from delivery to return an unused card for a full refund of the product price.

What counts as 'unused':

• Card has not been written to (no eSIM profile loaded)
• Original packaging is intact and included
• Card itself shows no signs of use

Once a profile has been written, the card is considered activated and is non-returnable for hygiene and security reasons — the only exception is a hardware fault, which is covered separately by the warranty.

Return shipping is the buyer's responsibility unless the return is the result of our error (wrong item, damaged on arrival).

Every 9eSIM card and card reader ships with a 12-month limited warranty starting on the delivery date.

The warranty covers manufacturing defects — cards that fail to read, readers that don't initialise, profile-write errors that aren't user-caused, etc. It does not cover:

• Physical damage (bent contacts, water exposure, broken cases)
• Loss or theft
• Modifications by the user

If you suspect a hardware fault, message support with your order number and a short video showing the problem. We replace approved warranty claims at our cost.